Shipping Policy

We strive to process and dispatch your order within 24 hours from our facility. However, during peak times around the HOLIDAY SEASONS (October, November, December, and January), please allow an additional 1-3 business days for processing. Please note that this timeframe DOES NOT include weekends or holidays.

Purchases made after 9 pm EST will not be shipped out until the next business day. If you order after 9 pm EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.

Please note that delivery timeframes begin once your package has been dispatched and do not include weekends. Kindly allow 1-2 business days for order processing. Delivery times may vary depending on the carrier’s schedule and circumstances beyond our control.

All orders are fully tracked through the shipping confirmation email.

Shipping Method

For Standard shipping, your order will arrive in approximately 5-7 business days once it is shipped. For USPS Priority shipping, expect delivery within 3-5 business days. For Alaska, Puerto Rico, and Hawaii, the time may vary, and you can track your order on USPS.

For failed deliveries and non-receipts, if you have not received the product after receiving the delivery notification, please contact us within 7 days of receiving the delivery notification. We will assist in investigating the issue and arrange for a reshipment if necessary. Please note that if you do not report the issue within 7 days of receiving the delivery notification, we reserve the right to refuse further assistance.

How Are Taxes and Duties Calculated?

All orders are shipped as Duties Delivered Unpaid (DDU). As the customer, you are liable for all import duties, customs, and taxes levied. Payment of these is required to release your order from customs on arrival.

Customs, Duties & Taxes

All applicable customs and import duties, fees, and taxes are the responsibility of the customer. We ship your package DDU (delivery and duties unpaid), and we do not collect the VAT, duties, and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you for your package to clear customs. Some countries may require additional fees to be paid to Collect on Delivery. These fees are paid to the local carrier and are not collected by Kloudyx.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny the release of your package, and in rare cases, they may also delay delivery.

Returns initiated due to the wrong shipping address, delivery failure, customer’s failure to retrieve the package, or refusal to pay duties and taxes will be subject to a restocking fee of 20% of the item price, which will be deducted from the refund amount.

*EXPRESS SHIPPING COSTS and TAX/DUTIES will NOT be refunded in any circumstances.