Return, Refund & Cancellation Policy
At KloudyX, we are committed to providing premium products and customer service. Please read our policies carefully before making a purchase.
Order Cancellation Policy
Once an order has been shipped, it cannot be canceled.
If you wish to cancel your order, please contact us before it is shipped.
If the order has already been shipped and you no longer wish to receive it, you may return the product under our return policy below. Shipping fees are non-refundable.
Return & Refund Policy
We strive to ensure that all products are delivered in perfect condition. Please read our policy carefully before placing an order.
Eligibility for Return & Refund
You may request a return within 1 day of receiving your order, only if the product is completely unopened and the original packaging is intact.
Once the packaging is opened or the product is used, no returns or refunds will be accepted under any circumstances.
The customer is responsible for return shipping costs. Shipping fees are non-refundable.
Refund Process
Refunds will only be issued after we have physically received your returned item and confirmed that it meets all return conditions.
Any damage, tampering, or signs of use will result in the refund request being denied.
Important Notice on Malicious Refunds
Customers who have previously requested a refund on our website will be flagged in our system for malicious activity monitoring.
We reserve the right to record the customer’s name, delivery address, and IP address.
Flagged customers will be permanently restricted from making future purchases on our website.
How to Request a Return
Contact our support team at support@kloudyx.com within 1 day of delivery.
Provide your order number, the reason for return, and proof that the packaging is still sealed.
Once approved, we will provide detailed return instructions.
Non-Returnable Items
Opened or used products.
Requests made after the 1-day period.
Returns without prior approval.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
📧 support@kloudyx.com
