Return, Refund & Cancellation Policy

At KloudyX, we are committed to providing premium products and customer service. Please read our policies carefully before making a purchase.

Order Cancellation Policy

• Once an order has been shipped, it cannot be canceled.

• If you wish to cancel your order, please contact us before it is shipped.

• If the order has already been shipped and you no longer wish to receive it, you may return the product under our return policy below. Shipping fees are non-refundable.

Return & Refund Policy

We strive to ensure that all products are delivered in perfect condition. Please read our policy carefully before placing an order.

Eligibility for Return & Refund

• You may request a return within 1 day of receiving your order, only if the product is completely unopened and the original packaging is intact.

• Once the packaging is opened or the product is used, no returns or refunds will be accepted under any circumstances.

• The customer is responsible for return shipping costs. Shipping fees are non-refundable.

Refund Process

• Refunds will only be issued after we have physically received your returned item and confirmed that it meets all return conditions.

• Any damage, tampering, or signs of use will result in the refund request being denied.

Important Notice on Malicious Refunds

• Customers who have previously requested a refund on our website will be flagged in our system for malicious activity monitoring.

• We reserve the right to record the customer’s name, delivery address, and IP address.

• Flagged customers will be permanently restricted from making future purchases on our website.

How to Request a Return

1. Contact our support team at support@kloudyx.com within 1 day of delivery.

2. Provide your order number, the reason for return, and proof that the packaging is still sealed.

3. Once approved, we will provide detailed return instructions.

Non-Returnable Items

• Opened or used products.

• Requests made after the 1-day period.

• Returns without prior approval.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:
📧 support@kloudyx.com