Return & Exchange Policy

At Kloudyx, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a 30-day return/exchange policy for US customers who purchased return insurance.

Please Note:

• Returns/Exchanges are ONLY accepted for items purchased from www.kloudyx.com.
• Returns/Exchanges are NOT accepted for sale items, gift cards, or opened vape products due to hygiene reasons.
• Each order is eligible for one return only.
• Returns must be postmarked within 30 days of receiving the merchandise. Items must be unused, in original condition, with all tags attached, and in their original packaging (if applicable).
• Any damaged or missing items must be reported within 7 days of receiving your order. To help us process your request efficiently, kindly provide photos or videos of the product showing the issue.
• Returns due to incorrect shipping address, delivery failure, or refusal to pay duties/taxes will incur a 20% restocking fee, which will be deducted from your refund.
• Express shipping fees are non-refundable.

Once your returned package is received, our warehouse will process the return and send you a notification email.

For more questions, please contact us at support@kloudyx.com.